Privacy Policy

Who we are

This website is run by Laraib Fatima Ahmed, trading as ImPsychOut ("ImPsychOut", "we", "I"). For anything to do with your data, contact [contact email]. Our address is [postal address or country of operation]. We are the data controller for the information described here.

What we collect

• Consultation requests. Your name, email, and anything else you choose to give us: pronouns, phone or WhatsApp number, who the therapy is for, the area you'd like help with, and your message. Your message may include information about your health.
• Preferences stored on your device. Your sound, accessibility and cookie choices, saved in your browser's local storage so the site remembers them. These never leave your device.
• Analytics and advertising data, only with your consent. If you allow it, Google Analytics measures visits (pages viewed, approximate location, device type) and Google Ads measures whether our adverts lead to enquiries. See our Cookie Policy.

Why we use it, and our legal basis

• To reply to your request and arrange a free consultation. Legal basis: steps you ask us to take before entering into an agreement (UK/EU GDPR Article 6(1)(b)). Because a message may include health information, which is special category data, we only process it with your explicit consent (Article 9(2)(a)), which you give with the checkbox on the form. You can withdraw it at any time by emailing us.
• To understand and improve the site, and measure our adverts. Legal basis: your consent (Article 6(1)(a)), given through the cookie banner.
• To keep the site secure and working. Legal basis: our legitimate interests (Article 6(1)(f)).

We never sell your information, and we never use what you tell us about your health for advertising.

Who we share it with

• Vercel hosts the website. Resend delivers consultation requests to our inbox by email.
• Google (Analytics and Ads), only if you consent to those cookies.
• Professional advisers or authorities, only where the law requires it or to protect someone's safety.

Some of these providers are based in the United States. Where your data leaves the UK or EEA, we rely on safeguards such as the UK-US Data Bridge, the EU-US Data Privacy Framework, or Standard Contractual Clauses.

How long we keep it

Consultation requests are kept for up to 12 months if you don't go on to start therapy, then deleted. If you become a client, your records are kept as professional guidelines require. Analytics data is kept for 14 months.

Your rights (UK and EU)

You can ask to access, correct, delete, restrict or move your data, object to how we use it, and withdraw consent at any time. Email [contact email]; we'll reply within one month. You can also complain to the UK Information Commissioner's Office (ico.org.uk) or your local data protection authority.

Your rights (US states)

If you live in California, Colorado, Connecticut, Virginia, Washington or another state with a privacy law, you can ask to know, access, correct or delete the personal information we hold, and opt out of targeted advertising or the "sale" or "sharing" of your information. We don't sell personal information. Advertising cookies may count as "sharing" under some laws, so they're off unless you turn them on, and we honour Global Privacy Control signals. Use Your privacy choices or email us. We won't treat you differently for using these rights. Health information you send us is consumer health data under laws like Washington's My Health My Data Act: we only use it to respond to you, never sell it, and you can ask us to delete it.

Children

We work with teenagers, but a parent or guardian must make the first contact for anyone under 18. We don't knowingly collect information directly from children under 13 (or under 16 in the EU) without parental consent.

Keeping it safe

The site uses HTTPS encryption, and requests are delivered to a private inbox that only Laraib reads. No method of transmission is perfectly secure, so please share only what you're comfortable with.

Changes

If we change this policy, we'll update the date at the top of the page.